Utility Fraud Update
Location: Houston TX
We figured it out, y’all. They really were trying to fraud her.
When she moved in, there was no water on at the home and the main line was literally shut off. She got her water turned on within 3 days of signing the lease, and on move-in day realized it still wasn’t on. She put in a maintenance request and even called her utility company thinking they hadn’t come out yet.
Turns out the landlord never even had the home set up under their name, so there is no way she owes them anything from before move-in. She is the first person to ever have water service at that address.
She contacted the State to report it, and they’re also concerned this might be happening to other residents. These are brand-new homes, so if the resident is the first person to turn the water on and the lease requires them to use a specific utility company the property has zero right to charge “previous usage” or even a “turn-on fee.”
Thank you to everyone who commented and helped us figure this out. This was definitely a first for me. I’ve always worked at older properties or communities where utilities are bundled with the lease, not the other way around. So seriously thank you to everyone who helped. ????
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