Dear Anthropic, I Can’t Work Like This

TLDR; the usage limits are unpredictable and do not map to usage. I am forced every week to competitor products due to this unreliability.

Overnight my usage on my personal max 20 X plan went from 90% to 100% after my fourth day of usage. How as i was asleep? These are my side projects at home and we also use it at work. So here’s some thoughts…

If I can’t rely on the product to be there for my full work week then I must each week turn to a competitor product. I imagine at some point I will have to swap completely or will be lured too.

You seem to be playing Waka mole with these problems of usage limits and I assume it’s because you use agentic coding (vibe) and don’t really know what’s happening in your own code and business model.

Your marketing department might assume there are different users with different value to your company but some of us use Claude at home and are decision-makers in enterprise firms that use it at work. Same person , if you piss me off at home, I don’t stop being pissed off at work with the product.

Simply put if I went to an expensive restaurant and I was hungry and one night they served me a full meal and then I turned up the next night and they served me scraps because they didn’t have enough in the kitchen. I wouldn’t go back to that restaurant.

Reliability and predictability is important in business and you don’t seem to be providing either.

The problem doesn’t seem to be the product as much as your business model. Get your middle managers to pull their heads out of their arses and understand that opportunity comes from a co creation with clients. You did not survive in isolation from your clients and users.