Director Of Customer Success
Leading the Customer Success organization for the Enterprise Solutions portfolio, the full-time remote Director of Customer Success will be responsible for driving value realization, managing a team of Customer Success Managers, and collaborating closely with Business Development to enhance account health and expansion readiness. Key responsibilities Oversee the Customer Success team, ensuring effective engagement with retailer executives on e-commerce strategy and operations Develop and implement standards for customer success metrics, including adoption velocity and customer satisfaction scores Collaborate with cross-functional teams to ensure smooth transitions and effective account management throughout the customer lifecycle Required qualifications 8+ years of experience in enterprise customer success or post-sale leadership within a B2B SaaS or enterprise technology environment Proven track record of managing a customer success organization with measurable outcomes in adoption and revenue growth Experience in designing and operating segmented customer success coverage models Demonstrated executive presence and ability to engage with senior-level customer counterparts Hands-on experience in hiring and developing senior customer success talent
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