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Don’t Let Technology Replace Learning

Your team has more access to knowledge than ever—but that doesn’t mean they’re actually learning. Research shows that when information is easy to retrieve, employees may focus on remembering where to find answers rather than understanding the information themselves. As a leader, you need to make sure convenient access doesn’t come at the expense of deeper learning. Here’s how.

Identify the knowledge your team needs to master. Innovation, strategic thinking, and decision-making all depend on integrating knowledge from multiple sources. That becomes much harder when employees are searching for information rather than learning it in the first place.

Create opportunities for active learning. Ask team members to explain important ideas in their own words, discuss new knowledge with colleagues, and apply what they’ve learned to realistic business problems. This encourages them to process information rather than simply retrieve it.

Turn connections into opportunities to learn. Encourage peer learning, mentoring, collaborative problem-solving, and cross-functional discussions. Help your team use colleagues as sources of learning, not simply as people who know where the answers are.

This tip is adapted from “The More Accessible Information Is, the Less Employees Remember,” by Esther Kang.

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Don’t Let Technology Replace Learning

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