Fico Ceo: How Ai Is Changing Credit And Lending

How is AI changing lending, credit, and the future of financial services? FICO CEO Will Lansing explains the opportunities and challenges of AI in lending—and why technology alone isn’t enough to set the data analytics company apart from competitors in this AI era.

In this episode of _The McKinsey Podcast,_ Lansing speaks with McKinsey Senior Partner and North America Chair Eric Kutcher about what it will take to maintain FICO’s 70-year mission of enabling impartial lending, how the company can address emerging AI regulation, and how it can get the most from its data.

At the same time, Lansing says mastering the technology is only one part of a broader transformation story for the company and the industry. “Leadership comes from followership,” he says. “It comes from people believing in the mission.” And that level of company-wide conviction is critical if executives want to solve some of AI’s hardest problems: explainability, fairness, and trust.

In this recurring series on The McKinsey Podcast, Kutcher speaks with top CEOs about the practice of leadership. The McKinsey Podcast is regularly cohosted by Lucia Rahilly and Roberta Fusaro.

*Chapters:*
00:00 – Introduction
00:55 – How FICO credit scores transformed consumer lending
03:35 – How FICO uses AI to predict consumer behavior
05:55 – Why AI in lending is so complicated
07:45 – How AI agents could change credit card shopping
09:55 – Can AI improve credit decisions?
12:22 – How Lansing approaches strategy and competition
14:08 – Why leadership starts with ownership culture
17:29 – Balancing innovation with business performance
20:14 – What's next for FICO and the future of credit
21:22 – Will Lansing's advice for aspiring CEOs

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_Comments and opinions expressed by interviewees are their own and do not represent or reflect the opinions, policies, or positions of McKinsey & Company or have its endorsement._