How You Can Streamline Business Operations With Ai 

At recent trade shows, AI panels have been the most highly attended events — and there’s a good reason why.   

While just about every lawyer is thinking about incorporating artificial intelligence into their work, many are struggling to get started on turning the theoretical into the practical.

Here, we’re sharing specific ways AI can streamline your firm’s business operations, based on insights from legal tech experts Josh Carter, Jared Correia, Niki Black, and Nancy Myrland. 

Legal Research

There is no one right way to use generative AI for legal research, but there are many wrong ways. 

“I always say that it’s like a really fantastic assistant that truly wants to help you,” Niki said in a recent webinar, “that sits on your shoulder but also has a pathological lying problem.”

Lawyers have all seen the headlines about case hallucinations — and, hopefully, the ethics rules around confidentiality. As a result, legal-specific tools, which can minimize these types of risks, are recommended for legal research. 

To get started, lawyers can just dive into a tool’s interface and simply ask questions. 

Prompts don’t have to be perfect because AI tools can iterate to get to your ideal answer. In fact, Niki noted, holding out for the perfect prompt can actually be a roadblock to getting started. 

“You’ll also find yourself asking the same questions, for the same task, over and over again, and then you’ll realize that you’re typing the same thing over and over again,” she said. “And then you’ll have organically created the perfect prompt for that particular task.”

AI tools will save the prompt history of their subscribers, allowing experienced users to have their most effective prompts one click away. This setup will guide them to their answers even more efficiently, as your returns on investment grow with your experience. 

Getting Clients

Marketer Nancy Myrland has developed The Relationship Continuum™,  a framework for keeping relationships strong through every stage of communication. 

It’s organized into three stages — the written word, the spoken word, and the visual word — and AI tools can help with each. 

The written word includes things like blog posts, where lawyers can showcase their expertise without selling. Generative AI has obvious uses here, Nancy notes, like refining and brainstorming ideas.  ​​

AI tools can also help you generate short posts for social media and other venues based on audio podcasts and video webinars, advancing the spoken word and visual word as well. 

“AI is here to help you work smarter,” she writes, “and not to be an absentee content creator or strategist who is not involved in the process of communicating with your clients and referral sources.”

Non-Legal Documents

Niki, meanwhile, sees myriad uses for generative AI throughout a law firm. 

These include:

• Drafting policies and procedures
• Creating training tasks
• Generating website content
• Translating into other languages
• Preparing for arbitration
• See the others here

Curious to see how AI can position your firm for long-term growth and competitiveness? You can learn more from 8am here. 

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