Reliance Jio Arpu Rises To Rs 218.8 As Customers Use More Data

Reliance Jio’s average revenue per user (ARPU) rose to Rs 218.8 in the September 2026 quarter, supported by a better subscriber mix and increased usage. The figure stood at Rs 215.6 in the previous quarter and Rs 211.4 in the same period last year, according to Reliance Industries’ Q2 FY27 results.

This means Jio’s ARPU increased by Rs 3.2, or around 1.5%, compared with the June quarter. On a yearly basis, it rose by Rs 7.4, translating into growth of 3.5%. ARPU is a key metric for telecom operators as it tracks the average revenue generated from each user.

The improvement came even as Jio continued to offer promotional schemes to fixed broadband customers. The company said these schemes partly offset the gains from a better subscriber mix and increased usage. It did not disclose how much the offers affected ARPU or provide separate figures for mobile and home broadband.

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Broadband Offers Weigh on ARPU Gains

Jio’s broadband business continued to expand during the period. Its fixed broadband subscriber base reached 3 crore at the end of September 2026, with 73 lakh subscribers added over the previous 12 months.

AirFiber accounted for more than 75% of these additions, underscoring its role in broadband growth.

The AirFiber subscriber base stood at 1.51 crore at the end of the quarter. While the growth expands Jio’s broadband customer base, the results also show how promotional offers can moderate revenue per user. The company identified these promotions as an offset to the factors supporting higher ARPU.

Jio attributed the ARPU improvement to subscriber mix and usage.

The release did not identify a fresh tariff increase as a reason for the rise. It also did not break down the individual contribution of these factors, making it difficult to determine how much each added to the quarterly improvement.

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Jio Adds 91 Lakh Customers

Alongside the ARPU increase, Jio reported net customer additions of 91 lakh in the September quarter.

This was higher than the 89 lakh added in the previous quarter and 83 lakh in the same quarter last year. Its total customer base reached 54.24 crore, compared with 53.33 crore in June.

Monthly churn remained unchanged from the previous quarter at 1.6%. It was lower than the 1.9% reported a year earlier.

With both its customer base and ARPU rising, Jio Platforms reported an 11.4% year-on-year increase in revenue from operations to Rs 40,475 crore during the quarter.

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Monthly Data Usage Reaches 44.2GB

Jio customers also consumed more data. Average monthly consumption per customer increased to 44.2GB, up from 43.7GB in the June quarter and 38.7GB a year earlier.

Total data traffic reached 71.3 billion GB during the quarter, up 22.1% from the same period last year.

Its 5G subscriber base reached 30 crore at the end of September, with 6.6 crore users added over 12 months. Jio said around 56% of its wireless traffic was now carried on 5G. However, the company did not disclose a separate ARPU figure for its 5G customers.

Jio Platforms’ profit after tax increased 13.7% year on year to Rs 8,387 crore, while EBITDA rose 16.6% to Rs 21,879 crore.

The company said subscriber additions, higher ARPU, and growth in digital services drove operating revenue growth, the main drivers of its September quarter performance. Its EBITDA margin stood at 54.1% for Q2.