Senior Analyst, Planning & Forecasting
To support global customer care initiatives, the full-time Senior Analyst, Planning & Forecasting will manage headcount and hiring strategies, utilizing advanced business intelligence and predictive modeling to enhance guest experiences and optimize costs, with the flexibility to work remotely. Key responsibilities Lead Workforce Management calls with external partners to align on staffing strategies and performance metrics Develop optimized headcount and hiring plans that balance customer experience and operational efficiency Translate complex data into actionable insights and communicate staffing adjustments to Partner Managers Required qualifications Two (2) years of experience in capacity planning or modeling Two (2) years of experience in quantitative and qualitative analysis, including statistical and predictive models High proficiency in SQL-based BI tools such as MicroStrategy, Alteryx, or Power BI Working knowledge of Python for script modification and understanding Expertise in communicating analytical findings to partners and executives
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