Senior Enterprise Support Engineer
Seeking a proactive Senior Enterprise Support Engineer to work remotely, this full-time role will serve as the primary technical advisor for enterprise clients, managing technical issues, conducting live strategy calls with C-suite executives, and orchestrating AI agent deployments. Key responsibilities Lead enterprise client engagements by uncovering workflow pain points and translating business requirements into technical solutions Investigate and resolve production incidents across various technologies, performing log analysis and isolating root causes Configure and deploy autonomous AI agents to automate workflows and enhance self-service knowledge bases Required qualifications 4+ years of experience in technical support, support engineering, QA, or solutions engineering Proven ability to present and advise enterprise stakeholders during live video calls Hands-on proficiency in SQL and experience with cloud log analysis tools such as CloudWatch and Datadog Understanding of REST APIs, JSON payloads, and enterprise authentication protocols Active practitioner of generative AI tools for log parsing and workflow automation
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