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Totsco To Reduce Broadband And Phone Switching Costs For Uk Isps In 2027

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The not-for-profit and industry-funded One Touch Switching Company (TOTSCo), which is responsible for helping to deliver Ofcom’s solution for easier and quicker switching between UK fixed broadband and phone providers on different networks (One Touch Switching), has announced price reductions across both their Residential and Business Switching price lists for internet providers.

The OTS system has been live for consumer broadband (inc. home phone) services since 12th September 2024 and TOTSCo are currently in the final process of extending that to cover business connections. So far over 3.5 million consumers have already switched their broadband and phone provider using TOTSCo’s messaging hub in its first two years of operation.

Crucially all of this means that TOTSCo has now moved from its start-up phase into business-as-usual (BaU) operations and have thus been achieving “cost efficiencies that we are now able to pass on to users through lower prices“. In short, effective from 1st January 2027, the cost that ISPs must pay to actually switch customers via TOTSCo’s platform is set to fall.