Washington Licensed Contact Center Specialist
Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will assist customers with information and resources, analyze operational efficiency, and contribute to service quality while working remotely from home. Key responsibilities: Assist customers by providing information and directing them to appropriate resources while following established procedures Gather and input operational data to support analysis and assist in the preparation of operational reports Collaborate with team members to address service quality concerns and improve contact center performance Required qualifications: High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment Basic knowledge of labor environment regulations and performance standards Proficiency in Microsoft Office and data entry skills Ability to build relationships and act with compassion Experience in healthcare or a heavily regulated industry is preferred
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