Frontline Honors Award Winner: Rosalind Jackson, Culinary Server, American House Senior Living Communities

Rosalind Jackson, Culinary Server at American House Senior Living Communities, has been named to the Frontline Honors Awards Class of 2025 by Senior Housing News.

To become a Frontline honoree, an individual is nominated by their peers. The candidate must be:

• A dedicated, high-performing frontline worker who delivers exceptional experiences and outcomes
• A passionate worker who knows how to put their vision into for the good of their respective industry, the patients and residents they serve, and their families
• An advocate for their industry and their fellow colleagues

Senior Housing News recently caught up with Jackson to discuss her time in the senior housing & senior living industry.

SHN: What drew you to this industry?

Jackson: I never thought I would be working at this stage in my life. I had a career as a social worker and was retired, but I decided to apply for a part-time server position — even though I had no experience. It has turned out to be one of the best experiences I’ve ever had. It doesn’t even feel like work when I come in; I truly enjoy spending time with the residents.

SHN: What’s a misconception you had about this work before you started – and how has reality differed?

Jackson: I didn’t have any reservations about the role, given my many years of experience in social work.

SHN: Was there a moment in your career when you realized, “This work really matters”? What happened?

Jackson: In the middle of serving dinner one night — just two weeks after I started — I walked away from a table and overheard two residents talking about me. They were saying how pleased they were, and hearing that meant so much to me. It was really special.

SHN: What’s one decision leaders make that has a bigger impact on frontline workers than they might realize?

Jackson: Our Executive Director is highly involved in the community and shows great compassion on the floor with both employees and residents.

SHN: What’s a simple change – policy, tool, or mindset – that would make frontline work more effective?

Jackson: Providing nighttime activities for residents can greatly enhance their quality of life by keeping their evenings engaging and meaningful. Bringing in non-profits or guest speakers can have a significant impact, offering social interaction, learning opportunities, and a sense of community that helps residents feel more connected and fulfilled.

SHN: What gives you optimism about the future of this industry, despite its challenges?

Jackson: I believe there is a real need for this kind of organization because it could change how people view aging. If places like this existed, more people would actually look forward to growing older instead of fearing it.

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