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A Hotel Lost My Luggage. Are They Required To Reimburse Me For Essential Items I Had To Buy Until It Was Returned?

I would like to start by saying I am a British citizen and am not at all familiar with USA law.

Location: Miami, Florida

I stayed at an airport hotel in Miami, Florida, and my suitcase was offloaded from the hotel shuttle bus at a stop before my drop-off point and it was missing for several hours before being handed in to Lost and Found after my flight departed.

I contacted the hotel about it, and they accepted responsibility for it, but it took them several days to send someone to collect it and then ship it to me, and so in the end I was without my belongings for about 2 weeks.

In that time I bought some basic essentials to tide me over (toiletries, basic non-branded clothing etc) and sent copies of the receipts to the hotel.

Initially I had thought they intended to reimburse me for these items, but it now seems that they just wanted to track my spend so that they could offer an 'appropriate level of compensation' which to them means hotel loyalty points.

I have no desire to use their hotels in the future, and although additional compensation would be nice, I basically just want to recoup the cost of what I spent, which would not have been necessary if it weren't for their error.

Are they legally required to cover such costs? Any advice would be appreciated.

submitted by /u/Lagorio1989
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A Hotel Lost My Luggage. Are They Required To Reimburse Me For Essential Items I Had To Buy Until It Was Returned?

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