Action Against Gas Company After House Almost Exploded?

Location: Virginia.

Last night at 3, woke up to the smell of gas. Called 911 and the gas company. Both came out and the gas smell was super strong inside and outside if the house. Fire Dept (FD here on out) thought the furnace was the cause and shut it off. Gas guy was like “sounds good” and didn’t check anything else out.

My family and I sit in my car in the driveway the next few hours trying to get an emergency HVAC tech, but weather, and don’t have any luck. Walk in and out the house a few more times to use bathroom/grab baby needs, and the gas smell stays really strong. Call the Gas company to ask if the main gas line has been shut off (we’d assumed it had), but they can’t see first tech’s notes because he hasn’t closed the ticket. By now it’s been about 2.5 hours since the tech had left. Gas company calls FD again, and they came out around 6. New shift, new perspective. Tell us our house was had a reading of 68 which means the concentration was 68% of what is needed for an explosion. It wasn’t our furnace. The main gas line had broken and gas was just pouring gas into the house. Fire dept and the emergency plumber both told us that we almost met God.

Long story short: was the first gas tech negligent? If yes, what should I do? Call and lodge a complaint?

The emergency plumber said he’d never smelled gas this strongly before and is actually worried about cutting the pipes and causing sparks right now, even though the main is off.