Ai Had My Friend's Car Towed Erroneously, Now He's Hundreds Of Dollars Out Of Pocket.

Location: Anaheim, California, USA.

I'm with a group that walks in the Anaheim Halloween Parade every year, and every year we park at the same parking garage, which offers free public parking on the day of the event, to meet and get into costume before the parade.

We park near the top of the garage for added privacy since we have to change into costume in the garage. One of our members chose a corner spot on the top level for added privacy. There were plenty of empty spaces before, during, and after the parade in this parking garage.

When we were done with the parade and returned to the garage after the shuttle back, one of our members' cars was gone. Police told him to look around in case he misremembered where he parked, but even after checking the neighboring garage, his car was nowhere to be found.

It turns out the garage now uses AI to monitor parking, and erroneously marked his car as being in two spaces. The tow company towed it even after the tow driver remarked that the parking job looked fine.

There’s video cameras all over the garage. AI reads your license plates and starts a timer for charging you by the hour. It also sees where you park. I parked in the corner and as far towards the empty corner as I could so I could use the space where nobody can park for charging into my costume. The AI says my tires were out of the space and I was taking up two parking spots. I may have had one tire on the line but not beyond it and it was the line towards the corner where nobody could park because I had about three feet from the other side of my car to the line that separated my spot and the adjacent spot. AI called the towing company on me and just said I was in violation of the parking policy. The tow truck driver arrived and couldn’t see anything wrong with my car and called his dispatcher but they told him they weren’t given a reason and he had to tow it became it was a busy night and they had a lot of other calls. I can’t get my car out of their yard until Monday so I had to rent a car for the week because I work in Palmdale Monday- Thursday so I can’t pick up my car until Friday so I’m going to have to pay $150/ day for storage and the $250 towing fee

Wondering what he can do to be reimbursed for all of his expenses for the towing, impound fee, plus the rental car he needs for his employment.