Car Dealership Refuses To Refund Down Payment.

Location: MD

So my wife and I went to purchase a vehicle on Feb 13. The dealership we went to didn’t have the vehicle we wanted on their lot but we were told two others in the area had it and they would get it. We put down a $5,000 down payment on my CC. We never signed any paperwork as there was no vin to sign with as they didn’t know which of the two they’d obtain.

Over the next few hours we get various calls from them stating they can’t get the vehicle and asking us to change colors. Monday, the 16th comes, I call and ask them to refund the down payment. We ended up going to a different dealer and getting the vehicle same day.

They said they would do it. On Wednesday I don’t see the refund and the charge was no longer pending and has hit my account. My wife calls and the manger states he watched them do the refund and give it a few more days.

On Friday I call again to ask the status and this same manager (he has a very unique name so it’s easy to remember speaking to him) puts me on hold. He comes back a few minutes later and tells me that they can’t refund the charge without some information from me and that they would call me back in 15 minutes for that as they’re in a meeting. When I asked why they hadn’t called me for that when they apparently knew that for the last few days he couldn’t give me an answer.

They have yet to call back and it’s been two days. At this point, I have opened a dispute with my credit card company. I don’t foresee any issues with this getting refunded, but just in case it did are there any steps I should take?