Dealership Negligence - What Can I Do?

Location: Massachusetts

Hello,

I am hoping someone can guide me in the right direction since this is all so foreign to me.

Background:

I bought a vehicle last year on 2/12/2025 where I had originally signed up for the benefits of PPM (2K) and HondaCare (4.2K). Shortly after signing up I decided I did not wish to have the services and since it was still within the month of purchase I spoke with the finance manager at the dealership who took care of my contract so I could cancel. He said I needed to go in to sign a cancellation form and I did so on 3/10/2025. At the time they told me that it would take 30-90 business days for the funds to be deducted from the overall total on my account but that it wouldn't change my monthly payment.

Months passed and nothing changed so I tried getting in contact with the finance manager. he was extremely unresponsive and unreachable. I left various messages on his VM and also had other colleagues relay my message to call me back. I tried calling HondaCare to check on the status and they couldn't find me on their system so he never signed me up for the benefits but financed it as if he had.

Ultimately on 9/18/2025 I showed up in person and demanded to see him to get answers. He wasn't there yet so another person spoke to me.

TLDR: He never submitted the cancellation form.

He never came up to me but had his colleague hand me a form to sign where they agree to submit the cancellation form with the original date of cancellation (3/10/25) so that I am able to get my full reimbursement back. Again they said it would take 30-90 business days for that to take effect. The name of the form is "Delivery Confirmation and Acknowledgement of Understanding".

Now it has been well over that and the funds still have not been retuned to my account. Today, 3/23/26, I have called Honda Financial directly and they tell me that they have no record of a cancellation form in their system. They advised me to contact the dealership to get answers but they are as unresponsive as always. They also suggested I try HondaCare again because they have the form I signed agreeing to the service. I called them and they still cannot locate me even with the VIN of my car. They suggested I try with Safeguard Products Int. but they also couldn't find me and said that maybe they just never entered me into the system.

So now I am left with paying for a service I am not even benefiting from, which I have tried to cancel twice now. I really don't know what else to do.