Do Companies Purposely Make Settlement Claims Confusing So People Give Up?
location: California.
This might sound paranoid but hear me out. Got a settlement notice in the mail for something I definitely qualify for. The form asks for like 15 pieces of information, half of which I don't have anymore because this is about something from 2019. They want receipts, account numbers, specific dates, transaction IDs.
I used the service during the time period. That should be enough right? But no, they make you prove every single detail like you're on trial.
Then the notice is written in the most confusing legal language possible, I have a college degree and I can barely understand what they're asking for. How is someone without legal knowledge supposed to navigate this?
And the kicker, the deadline is 60 days from when the notice was MAILED, not when you receive it. So if it sits in your mailbox for a week you really have 53 days.
This feels intentional. Like they're legally required to offer settlements but they make the process so annoying that most people say forget it and never file. Then the company gets to keep all that money.
Am I crazy or is this designed to fail? Is there any legal requirement that settlement claims have to be reasonably accessible to normal people or can they make it as difficult as they want?
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