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Doctors Office Saying I Owe Money For Procedure I Never Had

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Location: Florida, US

I received a call from a collection agency stating I owed them almost $3,000 for a medical procedure I never had. What happened was my doctor put in an authorization for a procedure, the insurance rejected it, and so I never had the procedure. What I think happened is, my doctor's office recently went through a "system upgrade"and all of their records got messed up, and they just sent any unpaid insurance authorization to collections without verifying if the service was actually provided or of its valid. What are my options to fight this? Can I receive compensation for these false claims and having to waste time handling this? How do I prove the procedure was never done? It's difficult to prove a negative, but shouldn't they I required to sign waivers and consent forms prior to any procedure, and since I never had this done, there won't be any?

Edit: I did inform the collection agency this charge is incorrect and I never had that service done and I'm disputing the charges too.

submitted by /u/blehbleh1122
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