Help! I’m Outside Of Jalisco Under Shelter-in-place Orders And My Airbnb Reservation Ends Tomorrow. Airbnb Refuses To Help
***SOLVED! Thank you so much for your help, y’all! Consulate reached out to AirBnB after getting lots of calls and they issued me a coupon for a few days for another spot nearby! ????????
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location: Jalisco, Mexico. I’m just outside of Jalisco and the whole town is shut down- no restaurants, no stores, no gas, nothing. EVERYONE is under shelter-in-place orders and we were originally set to leave tomorrow morning. So my reservation ends tomorrow, the hosts say there are more guests coming so we cannot extend our stay. The thing is there is NOWHERE open- hotels or anything, and even if there were, there are orders from everywhere to not so much as set foot on the streets, let alone get on any major roads to a new spot. What can Airbnb do? I called them and they have not given me a single straight answer. They say it’s “up to the host” and they cannot do anything until the situation is “officially communicated to Airbnb”. But this shelter in place order is coming DIRECTLY from the US and Mexican governments… what can we do??
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