Is There Anything I Can Do?
Location: Washington State
This started roughly 2 years ago when I left Verizon. I was a customer with Verizon for internet in my small town shortly after their service was available locally for over a year and then I switched back to Xfinity. My separation with Verizon is the issue. when I switched 2 years ago I tried to return their equipment and because they only had 1 "store" locally they wouldn't accept it there and told me they would send me a box to return it. After a year and many phone calls later I had never received said box. I told them from the beginning I wouldn't pay a cent on the bill till the equipment was returned and the bill was adjusted as I couldn't afford to pay hundreds of dollars for equipment I shouldn't have to pay for. Today after a year of silence I got a bill and called them up thinking maybe they were ready to resolve this. They told me it was in collections and they now wouldn't accept the equipment. Also, I tried to report them to the BBB over this and the BBB rejected my report. What I want to know is what can i do to get this resolved? Do I have any legal standing on this issue? I am worried because the bill is almost 1k and almost half of that is the equipment alone. I still have it in the container it came in tucked away in my closet waiting to be returned.
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