Mattress Store Trying To Charge Another $599 After My Order Already Went Through
Location: Dallas, TX
I went to a mattress store a few days ago and purchased a a mattress, a topper, and a bed frame. In total, it was about $5,000. I received an email from the store two days later claiming that they input one of the items wrong into their computer and are now holding my order until I pay them another $599. They charged me $200 for the bed frame, with a $599 discount from an original $799 price. They’re claiming they input the discount and price backwards, and I should have been given a $200 discount and charged $599. I have an itemized receipt with my entire order, my bank payment has already gone through, and the manufacturer has already started to work on my order. The store is also telling me that my two options are to drive all the way back out to their store to pay more money, or read them my card info over the phone.
Can they legally put a hold / stop on my order until I pay them another $599? Again, I’ve already been charged for the entire order and it has cleared through my bank.
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