Photographer Didn’t Honor Contract By Only Sending Raw Photos And Video, Business Has Since Been Shut Down.

Location: NC

Paid for a photo and video package with a highly rated local photographer before our wedding in Dec 2025. Everything was good until after the wedding, we were promised sneak peeks 2 weeks after the wedding. 1 month went by, we didn’t really think much of it, just assumed the holidays were busy and we tried to be as patient as we could. But we decided to send an email, and and after never receiving a response, we sent another. Eventually my wife was added to a Facebook group full of other females and brides who were in the same situation and were self-investigating the matter. What came of it, was that the photographer was having a medical emergency. To add, most employees of her company hadn’t been paid during December and had quit, including her own brother who was holding her equipment hostage. Her husband and self-proclaimed co-owner had been booked by the sheriff in October for a DV charge so we seem to think it’s all related.

They started getting a lot of questions and criticism on their social media account, and waited too long to release a public statement and I guess had no choice to eventually cease business operations.

I won’t go too far into the details of the contract as it’s the typical stuff with wedding vendors, but basically we agreed to receive edited pictures and video and they’ve only sent raw photo and video. It doesn’t seem like they have any intention of doing anything other than this, so just wondering what the next options could be.

Link to news article: https://www.wral.com/consumer/5onyourside/raleigh-doj-investigates-wedding-photography-company-complaints-jan-2026/