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Relative Was Denied Entry Into Japan, Should We Anticipate Problems As They Return To The U.s?

Location: Atlanta Georgia

Hello, and thank you in advance.

My relative is from the US, and left for a trip to Japan. Upon arrival, their entry was denied, and it wasn't completely clear why due to language issues. From what they understand, the US passport is invalid. This relative last traveled out of the US about 10 years ago, and had their passport renewed in 2024. There was an incident where they did not receive their renewed passport, so they applied for another one after filling out appropriate forms, and they received a passport. There was no reason to think there was anything wrong with it.

My question is, they are now on a flight back to the US. The first airport they land in will be Atlanta in about 8 hours. We anticipate that they may run into issues at customs, and want to get ahead and secure help if needed (we are not in Atlanta). My relative does have a Real ID driver's license with them. I'm unsure what biometrics were taken on the flight out.

Does it make sense to try to call some lawyers in Atlanta, so my relative can have someone ready to help? if so, should this call be to an immigration officer?

Once again, this relative is a US citizen, born in the US (so a birth certificate can be found if needed). They are not white.

Thank you so much for any insight.

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Relative Was Denied Entry Into Japan, Should We Anticipate Problems As They Return To The U.s?

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