Sunrun Hooked Our Solar Up To The Wrong Meter For 4 Years

Location: San diego California

Hi everyone It is just as the title says. 4 years ago Sunrun contracted out to freedom forever and our solar system was hooked up to the buildings meter and electricity box. So not only did we have an average $300 SDGE bill we also had to pay an average $90 to Sunrun. I tried multiple times to call and have them come look at it... nothing, or worse they gave us the run around for hours! My husband and I are both active duty and sometimes we both werent home to fix or forcibly follow up with sunrun. What should we do. Now that its fixed i want some reimbursement for the over $12468 ($3379 of that to sunrun) we had to pay to sunrun and SDGE. We received this email this morning and i dont know what to think! Any advice would be greatly appreciated!

One thing my manager recommended is reaching out to your utility company to see if they would be able to review your billing history and potentially make any adjustments or provide reimbursement for the solar savings you should have been receiving. Since the system was connected to the wrong meter, it's possible that one of your neighboring units was receiving the benefits of the solar production during that time while you were not. Your utility company would be in the best position to review how the electricity was being credited and determine if any adjustments can be made to those previous bills.

Regarding compensation from Sunrun, my manager also reviewed the circumstances surrounding the issue. From what we can see, the solar system itself has been operating and producing power as expected. Unfortunately, because the system was connected to the incorrect utility meter, the benefits of that production were not being applied to your account as intended. This issue was only recently brought to our attention, which is why it had not been identified or addressed sooner.

While Sunrun's responsibility includes ensuring the solar system is operating properly, we also understand that the incorrect meter connection has caused a significant inconvenience, especially considering how long this has been going on.

With that being said, my manager has approved a courtesy compensation offer of $`1,500 in recognition of the inconvenience this situation has caused.

I understand that this may not make up for the solar savings you believe you've missed out on over the past four years, and I don't want to minimize your concerns. This is also why we're recommending that you speak with your utility company about reviewing the previous billing periods, as they may be able to provide more information about what adjustments, if any, can be made.

Please let me know your thoughts on the `$1,500 offer and whether you'd like to move forward with it. If you have any questions or would prefer to discuss everything over the phone, I'd be happy to arrange a call.