Offerpad Targets 1,000 Quarterly Transactions With Ai Platforms Scout, Henry

Offerpad is welcoming two new team members to the company: SCOUT and HENRY. The new hires, which were announced Wednesday, are two internally developed artificial intelligence platforms. 

Together, Offerpad says these platforms create an “intelligent operating architecture” that covers the full home transaction process. The company said the platforms will help enhance customer engagement, improve conversion, reduce the risk associated with property acquisitions and increase efficiency. With these new platforms, Offerpad said it has connected each stage of the home transaction process into a single AI-powered space. 

“We wanted to create an AI-powered operating system that could be there from the moment of reaching out to find the right customers through to when we close on the sale of a home to a consumer,” Brian Bair, the CEO of Offerpad, told HousingWire. “AI has been able to take out 10 years of data and the tens of thousands of homes we have viewed and living rooms we have been in and help us do everything from find out which consumers are more likely to engage with us to what product is going to work for them and even what renovations we may need to do on a property.” 

SCOUT is designed to identify potential sellers, guide their engagement with the iBuyer and match the homeowner with the Offerpad solution that best fits their needs. While not fully deployed as of yet, Offerpad said that eventually, when a homeowner submits a request for an offer, SCOUT will then create a dynamic intake experience for each homeowner. The system will analyze seller inputs and then cross-reference those inputs against three-party data sources such as public property records to pinpoint any discrepancies and improve acquisition accuracy before Offerpad presents a seller with a solution.

If a seller’s home falls outside of Offerpad’s direct acquisition criteria, then they will not be offered a Cash Offer path. Instead, under the guidance of a Customer Solutions Advisor, they will be directed to the company’s Cash Offer Marketplace or one of their listing solutions offered through the iBuyer’s Brokerage Services. 

In addition, an AI-powered conversation analysis has been deployed in Offerpad’s call center operations, providing advisors with real time insights and coaching and providing company leadership with insight into customer sentiment and product reception. This will further aid in Offerpad’s market segmentation and pricing strategy, as SCOUT will assist with identifying homeowner behavior patterns and local housing market conditions. 

Since SCOUT was first deployed, it has contributed to a 200-basis point improvement in home contracting rates. 

Maximizing conversions

“It is really helping us maximize conversions because we want to find the right product for the right customer from our solution center,” Bair said. “Buying homes is the easy part for us, but to sell in 100 days we have to stay extremely disciplined. Over the past three years, we have pulled our volume back drastically and we have gotten even more disciplined about our cash offer business, but now we have other products to offer. Not every property works for Offerpad’s buy box, so we are able to offer sellers the best solution for them and this derisks the company as it enables us to still find a solution for the customer but potentially without having to balance sheet the home.” 

Once a homeowner becomes an Offerpad customer and chooses a solution, HENRY will manage the lifecycle of the homes in Offerpad’s inventory. The company said HENRY was designed to provide decision support on each property through all stages from acquisition through renovations, pricing and the final marketing and sale of the property. Offerpad said HENRY does this by integrating portfolio data, market information, renovation outcomes and capital criteria into one system. Additionally, instead of looking at each property within the portfolio individually, HENRY evaluates properties within the broader context of the performance of Offerpad’s entire portfolio, local market conditions and how its capital has been deployed. 

“HENRY helps us figure out how we buy better, how we become more accurate with pricing and how we can give the strongest offer to the customer,” Bair said. “And then once we own it, it will guide us through the inspection and renovation process and even through the disposition when we sell that home. Nothing has impacted the ability for us to price homes and run a smarter business than some of the new AI tools, and it is just going to get better and stronger.” 

Data points close homes faster

When it comes to pricing homes, Bair said there is no shortage of data points to consider, and he is excited for HENRY to help him and his team analyze those data points to help them move homes through the system faster. 

“AI is going to make us buy better and move the homes faster,” Bair said. 

In addition to all of the data points, HENRY also utilizes the historical knowledge gained by the company’s real estate industry experts throughout their careers, facilitated in part through regular meetings between the company’s real estate experts and data scientists. 

During the second quarter of 2026, Offerpad said it plans to launch HENRY’s AI-driven property inspection and renovation estimation capabilities. HENRY will do this by analyzing property images and inspection data to identify potential repairs and generate an estimate based on Offerpad’s past renovation outcomes. The company said it will then use this information to inform acquisition decisions, reducing risk on potential purchases. In the future, Offerpad said it hopes to use HENRY’s predictive capabilities to guide decisions on listing price, hold timing and sale strategies. 

Chris Carpenter, Offerpad’s chief operating officer, added that he is optimistic about how these two AI platforms are helping the company fill its funnel with stronger consumer requests.

“We want to fill our funnel not with more requests, but with better requests,” Carpenter said. “We are using our historical data to understand what homes perform the best from what markets and under what market conditions and using advanced statistical models and machine learning to understand the dozens of variables that we’ve analyzed.”

Looking ahead, Offerpad said it hopes SCOUT and HENRY will help it exit 2026 with a run-rate of roughly 1,000 transactions per quarter across its entire solutions platform, helping it achieve positive adjusted EBITDA before the end of the year. Offerpad’s last profitable quarter was in Q2 2022, when the firm reported a net income of $11.6 million. During the fourth quarter of 2025, Offerpad reported a 35% annual decrease in revenue to $114.1 million and an $8.8 million net loss, up from a $17.3 million net loss during the fourth quarter of 2024. 

“We are excited about where we are heading, and I think quarter-by-quarter you are going to start seeing us implementing and integrating more of this,” Bair said. “Right now we are staying disciplined with our growth, but we are starting to see the market thaw a little bit, which is really encouraging. “Our North Star is getting back to profitability, doing 1,000 transactions a quarter and then continuing to grow our products and scale from there.”