Principal Client Success Manager
Serving as a senior strategic advisor, the full-time remote Principal Client Success Manager will manage complex client relationships, drive solution adoption, and lead cross-functional collaboration to align client priorities with Veradigm's offerings. Key responsibilities Develops trusted relationships with client executives and senior decision-makers to connect Veradigm's capabilities with client priorities Leads cross-functional collaboration among client stakeholders and Veradigm teams to drive comprehensive client success plans and strategic initiatives Identifies risks and systemic issues, facilitating resolutions and ensuring oversight for complex service initiatives Required qualifications 10+ years of relevant experience in Client Success, account management, healthcare technology, or payer operations 5+ years of experience managing highly complex, strategic client relationships at an Expert Client Success Manager level or equivalent Strong payer or health plan industry experience with knowledge of risk adjustment and CMS requirements Proven ability to connect client objectives with measurable business outcomes Excellent executive communication and relationship-management skills
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