(los Angeles, Ca) My Usps Mail Carrier Refuses To Deliver Packages To My Office

Location: Los Angeles, CA

Making my first post on Reddit ever because I truly don't know what to do or what my options are.

To set the scene and provide context, I work in Los Angeles, CA in what can be described as an office park. This office park consists of 7 buildings with probably somewhere between 150-200 units between all the buildings. We are surrounded by gates and fences that are kept locked outside of business hours (between 6pm-7am). We have 24-hour security, with a designated security rep in each building lobby during business hours. There are surveillance cameras inside and outside of each building and along the perimeter of the office park.

Our mailbox is located in an unlocked but secure room off of our building lobby, down a hallway and behind a door. Our mail room measures roughly 20'x20'. That said, our UPS, Fedex, and DHL drivers generally deliver right to our suite. Sometimes Amazon delivery drivers leave things in the mailroom, and I have never had an issue with package theft, or with there being insufficient space for the boxes.

Now with all of that in mind, here is what I'm dealing with: For the better part of a year now, our USPS mail carrier has refused to deliver packages from Amazon. For a long time, he would leave a slip signifying that there was no secure location, and that they could be picked up at our local annex. A couple times, I tried signing the slip to theoretically free him of liability so he could deliver them without fear. This never worked, and he would just leave me a new slip. Most of the time, the packages would get sent back to Amazon and I'd get a refund. Sometimes, if it was something I really needed, I'd send my assistant to the post office annex to pick them up.

This happened so frequently that in November, I sent an email to our building management to see if it was something they could help me with. They let me know that this is an ongoing issue, I am not the first tenant to complain about this mail carrier, and above all, they implored me to submit a complaint via the USPS website.

I went ahead and did that at some point in the week of December 8th. I explained all of the above and specified that I wanted a response via email. On December 17th, I got a call from someone at my local post office. In all honesty, she was lovely to speak to and did a good job of hearing my story and validating my feelings. She explained that our mail carrier was concerned about leaving Amazon packages in the mailroom because we check our actual letter mailbox so infrequently. I confirmed this to be true, but assured her that if I am expecting something from Amazon, it will not sit down there indefinitely. Furthermore, I explained that in the unlikely event our packages were stolen, I would take it up with Amazon and not the USPS. She also indicated he was worried about the packages taking up too much psychical space in the room. I explained that it's a huge room and this would not be an issue. She made it seem like this whole thing was just a misunderstanding and assured me that she would speak to him and rectify the situation. Great! I trusted she was telling the truth and went about my day.

Piece of context for the next part: over first couple weeks of December, our office moved from a unit on the second floor of the building up to the fifth floor of the building. Same building, same company info, just now in a different suite number.

I returned to work in our new suite the week of January 5th. I had been expecting a package (not from Amazon, but from a random company), and was under the impression it was delivered on December 18th, after I had already left for the year for the holiday break. When I don't find it in the mailroom, I check the tracking and see that delivery was refused because of "incorrect or missing information" on our address and returned to sender. As upset as I was about this, I figured that it was possible that the rep I spoke with didn't have an opportunity to speak with our mail carrier between when we chatted on December 17th and when he refused to deliver our package on the 18th. Oh well. I email the company I ordered the packaged from, get it sorted and move on.

I place an Amazon order later in the week to replenish supplies after the holiday break. Like clockwork, within a few days, I start getting the "undeliverable" notices from Amazon. And unlike in the past when he would leave me the pickup slip, now he's just marking them as undeliverable and returning to sender outright. I promptly file another complaint on the USPS website explaining the whole fucking thing again. Again, I opt to be communicated with via email.

On Monday of this week, (Jan 12th for those following along), someone from the post office calls me. Again, she's lovely and sounds understanding and incredulous about the issues we're having. That said, she explains that our carrier expressed confusion about the correct suite number, as it had changed over the past month. Apparently, he was concerned about delivering to the wrong suite, so opted not to deliver at all. Keep in mind, there's one mailroom for the whole building, so regardless of suite number...he'd be delivering to the same place. She asked me if I had forwarded our mail with USPS yet. I was honest that I had not, but that I would that day. She assured me, again, that she would speak with him about all of this and get it straightened out.

She also asked me if I'd ever considered leaving him a note explaining the situation, and suggested that could help. I heeded her recommendation and wrote a note explaining that we had moved, that I had our mail forwarded, that I promised to be more diligent about checking our mailbox, that I would not go after USPS if packages were stolen, thanked him for his understanding and left my name and phone number. This was on Monday afternoon.

Yesterday, Tuesday, I went to check the mail, where I found my cute little handwritten note ripped up and crumpled on the floor. I went out to the lobby of the building and casually asked our security guard if she ever had issues with our mail carrier. She immediately launches into a tirade about this man, and claims that every single building in our office park has issues with him. She said in the past, they will switch him out with someone else for 6 months or so, but he always comes back. What the fuck??

After I leave for the day, around 6pm, I start getting emails about undeliverable Amazon packages. This after the woman on the phone on Monday promised me she would fix the situation. As I'm sure you can imagine, I hit the fucking roof.

Okay, almost done, I promise. I come into work today, and head straight to the mail room. Now, my note has also been stomped on. But also, I notice a - wait for it - PACKAGE in the mail room, for another suite in the building. Huh. So he's not worried about their packages getting stolen, but just mine??

I submitted another complaint this morning and went with the "I'm uncomfortable and feel unsafe" route here, because I don't really know what else to do. And to be honest, that's not entirely untrue. This unhinged person knows where and what company I work at, my name and now my phone number. I specified that I want written confirmation that we will get a different mail carrier and I won't stop complaining until I do. Also, I realized that despite asking to be contacted via email, they've instead called me both times. Is this to avoid a paper trail?

All of that said, (if you're still reading, bless you), is there anything else I can do? I feel so helpless and genuinely at a loss. I work for a company that does hundreds of millions of dollars worth of business a year - can I really be expected to just not utilize Amazon for business needs because our mail carrier happens to be a psycho?? Do we think this guy is someone's brother/son/husband and he's getting weird USPS nepo treatment?? Please give me your best advice on what to do next! Thank you!!