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[texas] Got Charged Twice By Renter's Insurance Company And They Insist They Only Charged Me Once.

I paid renters insurance through a different company until I could get a proper renter's insurance through my existing Auto-Insurance company. This 3rd party company offers prorated refunds. But double charged me for a year's worth of insurance, which is well over $700. This is not good since I quite literally just moved out and was not able to save as much as I wanted due to circumstances beyond my control.

I called them and they insisted they only charged me once. I was told to send an email with "Proof" in the form of a bank statement. I emailed and the company told me to call one of their agents, and immedietly closed the case without review or reply. I call them again and the agent keeps saying "nOt fRoM wHaT i sEe" as if I'm lying to him, claims there was no case opened, and that I never emailed them, but I'm free to send one to "Prove" I got charged twice. They even threatened to completely cancel my insurance if I did a chargeback on the duplicate charge only.

I send an email, telling them I called ans was told to email. The case is closed immedietly without review or reply.

I'm going with my auto/renter's insurance, and after that's conformed, I'm not even going to ask this third party to refund shit because of these stupid ass games. I'm doing a chargeback. Do they have grounds to sue me for a charge back even though they were only supposed to charge me once?

Location: Texas, USA

submitted by /u/Nubian_Cavalry
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[texas] Got Charged Twice By Renter's Insurance Company And They Insist They Only Charged Me Once.

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