An Arizona Web Domain Provider Seized All My Domains, Suspended, And Locked My Account Because Of A 'routine Check' After I Didn't Reply In 72 Hours With My Id To A Single Email.

I have been with them for 12 years, never once this had happened before. No domain is used for any illegal purpose, and not even marginally illegal, they are just boring business. I had one forum but it's been disabled for almost 14 years. All my domains so far are renewals, I hadn't logged in to my account in almost 20 days before the incident, and didn't make any changes or charge-backs or anything.

They sent me a single email, which I didn't notice on time, then proceeded to suspend everything and lock me out of my account. The lockdown happened this Friday (16th). I noticed and went to chat with them, they refused to provide any further details and mentioned I needed to contact through email, even after I explained what they just did disabled my server completely. Just went full cop mode 'we'll contact you' but never provided any straight reason, justification, evidence, nor anything, and haven't provided any detail to this date. They just said I was breaching their ToS. The only info I have is mentioned as I breaching the "Accounts, Accurate Information, Transfer of Data Abroad" of their ToS.

What they disabled with this, besides my domains was my main hostname, which links everything together so my server and the service to all my clients. Everything went offline, like 50 business, because of this.

I submitted an old ID first the very same Friday (I freaked out and thought it was a scam or a hack), but they told me it wasn't valid so I sent a new one that day. Since then they haven't given any other answer except "we'll contact you", it's been 72 hours since then.

My clients are furious, they have a lot of problems with logistics, government, tax offices, customs, etc. and are pressuring me constantly to get it fixed. I have been not great with the stress but I'm managing it.

I don't know what to do, since I'm in another country right now and can't travel to the USA to deal with it, and also don't have the money to pay for a lawyer.

I don't know if ICANN will look into this and how much time it'll take and if my domains will stay locked longer because of it.

The company is aware I'm being public about it and was warned several times about it, I've ranted at them, leashed out and told them I'd get this to be very public, since I don't have any other tool.

I don't really know what to do.

Location: Arizona