Delivery Driver Left Package Unattended It Got Stolen Now They Want Me To Pay For It

Location: Seattle Washington

I ordered a new laptop online from a major electronics retailer. I paid for expedited shipping and chose the option for direct signature required. I specifically wanted to make sure it wasn't just left on my porch because I live in an apartment building with a lot of foot traffic.

Yesterday I got a delivery notification email saying my package was delivered. About an hour later I got home and it wasn't there. I checked my building's security camera footage and saw the delivery driver just put the box down by my door rang the bell once and then left immediately without waiting for me to answer or get a signature. Someone else walked by about 10 minutes later and picked it up.

I contacted the retailer and they said since the tracking shows it was delivered I need to file a police report for theft. I did that. Now they're telling me I'm responsible for the cost of the laptop because the delivery company's policy states that once it's marked delivered it's my problem. They are saying they might be able to offer a partial credit but I'd still be out hundreds of dollars.

My argument is that I paid for signature confirmation which clearly wasn't followed. The delivery company also confirmed they have a policy for signature confirmation on high-value items. Do I have any recourse here to get a full refund or a replacement without paying again? It feels like they didn't fulfill their end of the delivery agreement.