Help! They Are Lying. I Returned The Dresses In Perfect Condition And Now They Are Refusing To Give Me A Refund.

Location: IL

I ordered two wedding dresses to try on from KissProm. After I ordered from there, I started learning that it was an awful company and people have had issues with returns. Sure enough, I tried the dresses on once indoors and I didn’t like them, so I returned them. They have a 30-day return policy and I sent them literally the same week I received them. I still haven’t gotten my refund for either dress, so I emailed them and I got this response. I need this refund money. I don’t know what to do. Please help.

Response from KissProm:
Hi,

This is Kardel from KissProm regarding your return for order K100081011.

We have received your returned dress. During our inspection, we discovered stains on the hem and lining of the dress. Per our published return policy, items that are damaged, stained, altered or excessively worn are not eligible for a refund. Returned items must remain new, unworn, with original tags attached and free of stains or damage.

Strictly following our policy, this item would not qualify for any refund or store credit. As a one-time courtesy exception for you, we are offering the following three options for you to choose from:
85% store credit

80% refund to original payment

We send the dress back to you at your own shipping cost, with no refund or store credit provided.

Please let us know your choice. Thanks! Please note that if we do not receive a response from you within two business days, we will prioritize processing the partial refund to your original payment method.

*I actually just saw that they did send pictures, but the pictures are close up of the dresses and I can’t tell if they are the same or just some other dress. I legitimately did not wear them.

Update: I just filed a complaint with the BBB. I’m going to contact my credit card company and dispute the charges.