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Home Depot Charging Me A Salvage Fee "by Mistake" (california)

Hi all,

So I rented a miter saw from Home Depot this week, returned it after 23 hours on a 24 hour rental, cleaned it up, all parts included; it was supposed to be $44+tax. So just under $50. Guy tried to slide in a hidden insurance fee without even telling me (always reserve online is my lesson), but me maths good.

Anyway, on return, no problems. Guy inspects it, turns it on, and checks me out. Half an hour later, I receive a bill for an additional $70 because of a "salvage fee" which means I either didn't clean it or lost some parts. I know neither of those are true, so I call them up and ask for the charge to be refunded. And this is where the problem comes in:

He says he can't refund it, and the best he can do is get a manager over to give me store credit. And it's some hokey store credit where I have to go to the tools department to claim it "because no other employee will know what you're talking about."

So I think it's time to dispute the charge. I call Chase, and they can't do anything about a pending charge, so I need to call back after it's posted. So in the meantime, is there anything I should be doing to make sure this goes as smoothly as possible? Thanks in advance.

Location: California

submitted by /u/HolycommentMattman
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Home Depot Charging Me A Salvage Fee "by Mistake" (california)

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