Hyundai Denied Buyback Because My Car Is Over 3 Years Old. Transmission Replaced Twice, Car Has Been In The Shop 60+ Days. What Are My Options?
I could really use some advice from anyone who’s been through something similar.
I have a 2022 Hyundai Tucson SEL Convenience Hybrid with about 66,000 miles. It’s still under Hyundai’s powertrain warranty.
About two months ago, the transmission failed. The dealership replaced the transmission under warranty, but the replacement didn’t fix the problem. Hyundai approved a second transmission replacement, and my vehicle has now been at the dealership for over 60 days.
Communication has been terrible. I often go several days without any updates unless I call repeatedly.
I opened a case with Hyundai Consumer Affairs. I asked about a buyback since the vehicle has been out of service for so long and has already had two transmission replacements. Their response was that I’m not eligible because the vehicle is more than 3 years old.
I’m in Location: Maryland, so I understand the state Lemon Law may no longer apply because of the vehicle’s age, but this still feels unreasonable. A car that has required two transmission replacements and has been unusable for over two months doesn’t inspire much confidence.
Has anyone successfully gotten Hyundai to:
- Repurchase or replace a vehicle outside of Lemon Law?
- Offer a goodwill buyback?
- Settle under the warranty instead?
I’d appreciate hearing from anyone who’s dealt with Hyundai in a similar situation or knows what my best next step is. Thanks in advance.
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