I Was A Victim Of Battery On The Clock Because I Am Trans.

Location: southern California

Hello, I work at a hotel. Yesterday, I was violently assaulted by a hotel guest.

Last night, I had a guest who did not have keys request to have access to their room. In this instance; they did not have ID on them. Our policy is to go up to the room with them, have them pull out their IDs from their room, and verify that they are a guest. First of all, me and my coworkers have expressed discomfort over this “policy”. Our hallways do not have surveillance cameras, and dark; barely any lights. Management has told us that we have no choice and have to do this regardless of safety concerns. Our night shift also recently had a scary instance with a guest doing this.

When I was letting the guests into their room, one of them (drunk) asked if I was a boy or a girl.

(I am an open trans woman, I am out at work, corporate/HR is aware, I get snarky questions and remarks like this from guests all the time. It really bothers me.)

I simply tell him that I am a woman, he pulls a 180 and gets violently angry, screams and calls me a f***ot and a liar, that I have a penis in my pants, I do not want to open the door for him at this point, and wanted to work on escorting him from the property. I walked away, because I was uncomfortable. He yells and comes to me as I was walking away, saying “OPEN MY DOOR YOU FAT F***OT” shoves me, threatening to fight me. He aggressively begins to get into my space, trying to get on me, shoving me more. I shove him back trying to get him away from me, so I begin to dial 911, he gets angrier. While on the phone on 911, he punches me multiple times, mercilessly, my nose gushes blood everywhere, my hair matted because he was pulling it so aggressively. I scream for help. A nearby guest from another room comes and breaks us up, assists with the bleeding, and another guest protects me from him so I can get away, and then the assailant punches this guest in the face, while calling him anti semetic slurs.

A woman he was with tried to get him to stop for a minute, gave up, then proceeded to do nothing the whole time and stand by watching me get beaten.

Police and EMS come, they take my vitals, there is a whole army of 20+ police officers planning how to detain him, they have to call the sergeant, my manager comes in to relieve me, it’s all so traumatizing. Police interview me while there is blood all over me and cuts on my face. and also the interviewing witness that was also assaulted (has a gash on his face).

I tell police that I would like to press charges.

takes pictures of my injuries.

Witness told me that he is willing to testify. Not pressing charges against the assailant.

Unfortunately there is no video footage.

Guy gets detained, police say that it’s a battery and will have to be also investigated as a hate crime.

I go to the urgent care that HR directed me to. I have no fractures but a head and neck injury and will have to come in for physical therapy. I was given the week off. I am still in a great amount of pain, bruises are forming, still blood on my glasses. I am already experiencing flashbacks and triggers, I am absolutely terrified of developing PTSD. I am terrified to go back into work. This should happen to nobody, especially at work, when you’re supposed to feel safe.

What are my next steps? I would love to see him in court. I do not have his name yet.

Edit: added a bit more context