Someone Made A Spectrum Account With My Email Address, Chat Agent Told Me I Was Committing A Felony By Accessing The Account When I Tried To Change It.
I got some emails from Spectrum about service starting, account usernames being made, etc. I used to have Spectrum but switched when I moved. I thought maybe my account got reactivated since the equipment I used is built into the apartment I moved from, so I logged into the account to see what was going on. I had to reset the password to log in.
After logging in I have full access to the account and can see that the address is somewhere in another state, but it looks like they used my email address for the account. I ask the chat agent to remove my email address and that I can see all of their account info.
The chat agent told me I hacked the account and that it was a felony to access the account since I wasn't the account holder. I again explain that I simply accessed the account by using my email address and that I want the email address change. They said they couldn't change it and I had to go into a store and show ID. I asked what do I do if I ever wanted to start my own Spectrum account using this email? I'm not sure if I was actually talking to a real person or not because I never got a good answer to this.
In the end I changed the wifi name to "ChangeYourEmailAddress" and changed the email address to something other than my own. Is what I did a felony?
Location: Washington
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