Stripe.com Refuses To Release Over $25k
tl;dr I used stripe.com to process a $25k credit card transaction from a customer. They have frozen the account and refuse to distribute the payment to my bank account or refund the amount to my customer.
Location: Georgia
My business has a customer that prefers to pay us using virtual credit cards. Since I don't have any other customers paying via credit card I had to create a stripe.com account to process the transaction. After I had processed the receipt of the virtual card funds (a bit over $25k) stripe flagged my account as potentially fraudulent. I've provided bank statements, EIN numbers, historical financials, and anything else that they've asked for, however the account is still locked. Stripe refuses to distribute the funds, however they also refuse to refund the money to my customer. Stripe has stopped looking at my requests for help as their team promptly marks all submissions as "completed" on the same day they are submitted with no reply. They do not have a phone number to call and seek a remedy. This money has been trapped by Stripe.com for about two months. Is there any recourse outside of hiring a lawyer and pursuing damages with the website?
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