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Tint Shop Broke My Windshield, Replaced It With Cheaper Aftermarket But Won't Pay For Recalibration

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TLDR: Tint shop broke my windshield, replaced it with a cheaper alternative and refuses to pay for necessary recalibration. Should I sue?

I bought a 2021 Honda Accord a few days ago, and I wanted to get it tinted. I found a tint shop with a decent price and dropped my car off to have all the windows + the front and rear windshields tinted. They said it'd be ready in a few hours, but when they called, I was informed that they accidentally cracked the windshield. He explained that it was due to heating the tint to make sure it adheres properly, but that they may have heated it up too much. It was cold out that day, so I'm assuming cold air hit it when it was still hot causing the crack.

I was frustrated but understanding, and I asked what's going to be done about this. He said they would install a new windshield the next day (since they wouldn't be able to get one on a Sunday) for free of charge and then retint it. I asked if there could be some sort of discount to accommodate the fact that I'd be getting the car late and that I wouldn't be able to take it to work as expected, but I was told no.

After thinking about it some more I began to wonder how the new windshield would compare to the one I brought it, which was stock OEM from Honda. They said it would not be OEM, but a comparable aftermarket brand instead - quote "Not the cheapest aftermarket option, but not the same as OEM either". I became frustrated because now I was still being charged the same price and I was going to be leaving with a worse windshield.

The next day I found out through a friend that these newer Hondas need the cameras on the windshield to be recalibrated when the windshield gets changed. Not recalibrating it can cause problems with the lane assist and other safety features. When I went to pick up my car I asked if they had recalibrated it, but I was told that this "was a scam and not something that actually needed to be done." I don't agree. I didn't break the windshield, and I don't think I should be responsible for getting it recalibrated. I don't care if they think it doesn't need to be done, I feel uncomfortable knowing that it wasn't.

We went back and forth, but they didn't budge on covering the cost of a recalibration, and they didn't budge on the price either. Instead they tried convincing that I was done a favor since they had "Gone out of their way to cover the new windshield for free, and that they could've easily not mentioned the crack to me". I don't see this as an accommodation, I see it as a bare minimum obligation.

While I was there they also kept trying to make up lies about how the windshield was already chipped when i brought it in and that's why it had cracked. I just bought the car a few days ago, and I'm very thorough when checking used vehicles. I would have seen if there was a chip. There wasn't.

Should I sue to get compensation for a recalibration? Am I owed any compensation for the downgrade in the windshield quality I received? Or am I overthinking this situation, and should I just let it go? If I do try to get reimbursement, would I need to cover lawyer fees or would they potentially pay for that too. Do I even need a lawyer for a civil matter like this? This is all unknown territory for me.

I do have a benefit I can opt into from my job that offers legal services through the MetLife legal program, but I'm not sure if that can be used for something like this or if they only offer services like creating a will, trust etc.

Location: Oklahoma

submitted by /u/Adept-Passion-3171
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