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Unsure About Situation Regarding Insurance

Location: Alabama

Hello all, I recently bought my first home and I've been dealing with my insurance company. We had a tree fall on our roof and damage our siding. The tree has been on the roof since hurricane Isaias continuing to damage the roof and internal ceilings. My company had an inspector come out and gave us a check for $24,016. I looked at the itemized list and the tree removal and disposal being a total of $635.48. Every quote I was told to get is $3,000 to $3,500. They won't answer my calls or emails. I was told to call back in 2 days and I waited a week and they never called. I was told I was going to talk to management if they never called me but that never happened. I don't know what to do, If i cash the check they sent I won't have the money for both the roof and tree, but if I leave it the tree will continue to do damage to my home. Is this something I would contact a lawyer for?

Any help is greatly appreciated!

Thanks

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Unsure About Situation Regarding Insurance

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