Viagogo Said My Listing Wasn’t Available But Still Allowed Someone To Buy Them And Now I Could Be Charged $1762

Location: Australia

I tried selling Melbourne F1 tickets on Viagogo but because the ticket type was in the event category, I put it in the only event listed which turned out to be incorrect (it was advertised as clubhouse instead of grandstand).

After putting in the seat info, I received an email saying “Your listing is not currently available for purchase on our website in Australia, because the listing is missing a proof of face value.

Please note that you are required to provide the proof of face value, therefore please click here to be able to provide proof of purchase or the ticket copy. Please ensure that the proof shows exactly what has been listed on our site, so that we can activate the listing without any delays.”

Before I could login an provide a proof of value value, I got another email that the tickets were sold. Confused, I logged in and saw the problem with the clubhouse vs grandstand ticket type and also that they were advertised as a 1-day pass instead of 4-day pass. I tried to remedy the ticket info or find a way to contact the buyer but I wasn’t able to.

I contacted customer support and was told that the agent would email the buyer with the correct ticket information but that if they didn’t want them anymore, I would be charged for the full amount of the tickets, which is a $1762 that I don’t have.

I understand that the ticket type should have been listed correctly from the beginning however there was no option for the correct ticket type. And the thing I’m most frustrated at is that I was informed very explicitly that the listing was not active, yet Viagogo still allowed someone to purchase them. Do I have any legal standing here? I really don’t have the money for the full charge if the buyer doesn’t want the tickets anymore.