Walmart Delivered Another Person’s Item. I Followed The Correct Steps But Threatened By Driver With Potential Criminal Action. Need Some Advice.

Location: South Dakota

Today I ordered some stationary items from Walmart that were delivered direct from the store. When I received the items, the driver had erroneously left a $200 TV with the items as well. I assumed mislabeled because it only had the order sticker with my mother’s name on it, as that was the account I had placed my stationary order through. I wanted to make sure both the error was corrected and that I would not be liable for anything like if it got stolen, etc.

Followed the following steps:

1.) Attempted to contact the driver multiple times to no avail.

2.) Contacted the local store the item came from. I was advised there was nothing they could do, the driver was a 3rd party courier, and to call customer support for further actions.

3.) I call customer support, explain the situation. After about 10 minutes of information gathering, the lady on the phone said she spoke to a supervisor and told me to keep the item. I confirmed this multiple times, everything from the item to its value, confirmed I wasn’t holding it for redelivery, etc. They explicitly told me to keep the item, confirmed by both the representative and the supervisor.

Almost 2 hours pass and the driver returns, threatening to report me for theft (and generally being insulting). I try to explain the situation as I was told, intending on giving the item over for him to redelivery but he storms off before I can. I re-call customer service about the next steps and they reconfirm to me to keep the item. Store manager calls me and wants an explanation. I give her the same rundown I gave here, and while she is confused by why they told me to keep a high value item, she just wants the reference codes for the support emails for her records and to keep the item.

My question is should I be worried about being reported for theft? It was never my intention to keep the item, I made every effort to follow the steps that I know to resolve the issue. The item is still unopened and sealed, it’s sitting in my home so it isn’t just out in my apartments halls. But I am concerned about what my liability is in the situation, if I am liable at all for the item, etc.