Join our FREE personalized newsletter for news, trends, and insights that matter to everyone in America

Newsletter
New

Ca - Manufacturer Offered Lemon Law Replacement, But I Bought The Vehicle Used From A Private Seller. Can They Withdraw The Offer?

Card image cap

Has anyone gone through a manufacturer buyback/replacement after buying a vehicle used from a private party?

I bought a late-model vehicle used through a private-party sale while it still had plenty of the original factory warranty remaining. Since then, I’ve had the vehicle at the dealership three separate times for the same significant drivability issue.

After the third repair attempt, the manufacturer automatically escalated my case to Consumer Affairs. I was recently contacted by an Arbitration Specialist and received a formal letter stating that, based on the vehicle’s repair history, they are offering to repurchase or replace the vehicle under California’s Song-Beverly Consumer Warranty Act.

My preference is replacement rather than repurchase. I’ve asked if I can stay with the same manufacturer but potentially move into a different model.

The part I’m curious about is that I purchased the vehicle used from a private seller, not from a dealership. The manufacturer is now asking for my title, registration, purchase documentation, photos, etc. before providing the detailed offer.

Has anyone been in a similar situation where the manufacturer initially approved a buyback/replacement, then reviewed the documents and saw that the vehicle had been purchased used through a private-party sale?

Did they still honor the replacement offer? And if so, was your replacement a brand-new vehicle, a comparable used vehicle, or something else?

Location: California

submitted by /u/ben5on
[link] [comments]