Can My Employer Require A Body Camera That Records Audio For My Entire Shift Inside Customers’ Homes?

location: Massachusetts

I work for a company that sends technicians into customers’ homes. This week, management issued body cameras that record video and audio continously from the moment we clock in until we return the equipment at the end of the shift.

We were told not to switch them off inside customers’ homes, while driving company vehicles, during breaks, or when speaking privately with coworkers. The only stated exception is using a restroom, but the camera must remain running outside the door.

Customers receive a short notice in their appointment confirmation, but technicians are expected to enter and begin working even if nobody confirms that they read it. Yesterday, a customer became upset when she noticed the camera and told me she did not consent to being recorded. My supervisor instructed me to continue because she had accepted the company’s service terms.

I turned the camera off until she called the office. Today, I received a written warning for disabling safety equipment and was told another incident could lead to termination.

The policy also says recordings may be used for training, customer disputes, employee evaluations, and “other legitimate business purposes.” We have not been told how long footage is stored, who can access it, or whether private conversations during breaks are removed.

Can my employer legally require me to make audio recordings inside Massachusetts homes without obtaining seperate verbal consent from everyone present? Can they also record employee conversations during breaks, and would firing me for disabling the camera after a customer objected be lawful?