I Sent A Bag To America. Five Months Later Fedex Gives Me An Email For A Customs Charge Over $3k. Wtf Do I Do?
Location: Pennsylvania
this blew up and im less scared now so im rewriting for more clarity. i live in the uk but i bought an ita bag from poland and sent it to america. it arrived in november of last year but this morning i got an email about an incredibly high fee. i have called the uk phone number but they said they couldnt help me. i believe it is not a scam as it is on the official fedex.com website. i have absolutely zero intention of paying such a ridiculous amount of money for what is basically no reason. calling the american fedex number went nowhere as they will not let you talk to a human without a fedex account but i do not have one. the bag arrived last year. i have a font on my phone that makes irregular characters stand out, the url of fedex.com was written in regular characters. another email was sent. a dm was sent to the support twitter. calling was useless. i do not live in america and cannot "go to fedex".
important update: when i go from google to fedex.com and paste the tracking number TWO packages show up. one of them was delivered last year. the other one has no information other than "we have your package" and a date that specifically matches the extortionate invoice. the date for the package that did arrive is a few days different from the invoice, but both of these show up on the website for the same number.
original amount paid last year for the purchase: Items EUR 164.00 Shipping EUR 35.00 Total EUR 199.00
prices from website: Customs Duty USD 3038.08 Disbursement Fee USD 62.08 Merchandise Processing Fee USD 65.78 Total USD 3165.94
READ THE POST AND OTHER REPLIES BEFORE COMMENTING. YES I HAVE PHONED THEM. THE CUSTOMER SERVICE IS ABYSMAL. IT DID NOT HELP.
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